TECNOMEDIA NETWORKS (“TECNOMEDIA,” “we,” “us,” or “our”) operates the website at www.tecnomedia.net and related pages (the “Site”). This Privacy Policy describes how we collect, use, share, and protect personal information when you visit the Site or contact us about our services: conversational AI voice agents and custom AI workflow automation for small and medium businesses.
By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.
1. Who we are
TECNOMEDIA NETWORKS30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@tecnomedia.net
Phone: (408) 413-1585
2. Information we collect
Information you provide
We may collect information you voluntarily submit, including:
- Name, business name, job title, and contact details (email, phone)
- Messages you send through contact, demo, or inquiry forms
- Preferences you share when requesting information about our services
- Other information you choose to include in emails or calls with us
Information from voice agents and related services
If you interact with a TECNOMEDIA conversational AI voice agent or related automation (for example during a demo or after you engage us), we may process:
- Phone numbers and call metadata (time, duration, direction)
- Voice audio and/or transcripts, where enabled for the service
- Business context you provide during the conversation (for example appointment requests, FAQs, or workflow inputs)
Exact recording, transcription, and retention practices depend on the engagement and configuration. Ask us if you need specifics for your account.
Information collected automatically
When you visit the Site, we and our service providers may automatically collect:
- Device and browser type, operating system, and language settings
- IP address and approximate location derived from IP
- Pages viewed, links clicked, referring/exit pages, and timestamps
- Cookie and similar technology identifiers (see our Cookie Notice)
Information from third parties
We may receive limited information from partners or tools we use to run the business (for example CRM, analytics, scheduling, or communications providers), consistent with this Policy.
We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will delete it.
3. How we use information
We use personal information to:
- Respond to inquiries and provide demos or sales conversations
- Operate, maintain, and improve the Site and our services
- Deliver conversational AI voice agents and custom AI workflow automation you request
- Send service-related messages and, where permitted, marketing communications (you can opt out of marketing)
- Analyze Site performance and understand how visitors use the Site
- Detect, prevent, and address security, fraud, or abuse
- Comply with law and enforce our Terms of Use
We do not sell your personal information for money. We may share information as described below so we can operate the Site and deliver services.
4. How we share information
We may share personal information with:
- Service providers that help us host the Site, process forms, send email, manage CRM, analyze traffic, process payments (if any), or provide AI, telephony, and infrastructure used in our services
- Professional advisors (legal, accounting) when needed
- Authorities when required by law, legal process, or to protect rights, safety, and security
- Business transfers if we are involved in a merger, acquisition, financing, or sale of assets
We require service providers to use personal information only to perform services for us and to protect it appropriately.
5. SMS and WhatsApp messaging
If you opt in to receive messages from TECNOMEDIA NETWORKS by SMS and/or WhatsApp, we collect your mobile phone number, your consent record (including the consent text shown, date, time, and page where you opted in), and message delivery and opt-out status.
We use this information only to send the messages you agreed to receive, manage your preferences, and keep records of consent and opt-outs.
We do not sell, rent, or share your mobile phone number or SMS/WhatsApp opt-in data with third parties or affiliates for their marketing or promotional purposes. We share this information only with service providers that help us send messages (such as messaging platforms, CRM, and carriers), and only so they can deliver the service for us.
You can opt out anytime by replying STOP to an SMS message, or by following the opt-out instructions in WhatsApp, or by emailing info@tecnomedia.net.
6. Cookies and similar technologies
We use cookies and similar technologies as described in our Cookie Notice. You can manage preferences through your browser and, where available, our cookie controls.
7. Data retention
We keep personal information only as long as needed for the purposes described in this Policy, including to provide services, resolve disputes, enforce agreements, and meet legal, tax, and accounting requirements. Retention periods vary by data type and context (for example inquiry emails vs. production voice-agent logs).
8. Security
We take reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure. See our Security page for a high-level overview of our approach. Please also use strong passwords and protect your own devices and accounts.
9. Your choices and rights (United States)
Depending on where you live, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of certain information
- Opt out of certain sharing or targeted advertising, where applicable
- Opt out of marketing emails (unsubscribe link or email us)
To exercise a request, email info@tecnomedia.net with the subject line “Privacy Request.” We may need to verify your identity before responding. If we deny a request, we will explain why where required by law.
California residents: If the California Consumer Privacy Act (CCPA/CPRA) applies to you, you may have additional rights regarding access, deletion, correction, and opting out of “sale” or “sharing” of personal information as those terms are defined by California law. Contact us as above to submit a request. We will not discriminate against you for exercising your rights.
10. International visitors
The Site is operated from the United States. If you access it from outside the U.S., your information may be processed in the United States or other countries where our providers operate. Those countries may have different data-protection laws than your home country.
11. Third-party links
The Site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing information.
12. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Continued use of the Site after changes means you accept the updated Policy, to the extent permitted by law.
13. Contact us
Questions about this Privacy Policy or our privacy practices:
TECNOMEDIA NETWORKS30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@tecnomedia.net
Phone: (408) 413-1585