TECNOMEDIA NETWORKS builds conversational AI voice agents and custom AI workflow automation for small and medium businesses. Trust matters. This page summarizes how we approach security for our website and customer engagements. For privacy details, see our Privacy Policy.
1. Our approach
We aim to protect the confidentiality, integrity, and availability of systems and data we operate. Security is shared: we secure our platforms and processes; customers secure their accounts, endpoints, and the data they choose to send us.
2. Organizational practices
Depending on the engagement, we may apply practices such as:
- Access limited to personnel who need it for their role
- Use of reputable cloud and telecommunications providers
- Review of vendors that process customer or prospect data
- Secure handling of credentials and secrets in our internal tools
- Incident response steps when we become aware of a security issue affecting customer data
Attorney / ops: confirm which bullets are accurate for current operations.
3. Technical measures (high level)
Where applicable to our services and Site, we use industry-standard measures such as:
- Encryption in transit (HTTPS / TLS) for the Site and many integrated services
- Encryption at rest where provided by our hosting or infrastructure vendors
- Authentication controls for internal systems and customer-facing portals (when provided)
- Logging and monitoring appropriate to the systems we operate
Specific controls for a production voice-agent or automation deployment are defined in the customer agreement and implementation plan.
4. Voice agents and customer data
Conversational AI voice agents may process call audio, transcripts, phone numbers, and business context you or your callers provide. We configure retention, recording, and subprocessors according to the engagement. Tell us your requirements (for example recording disclosure, retention limits, or regional constraints) before go-live.
5. What we do not claim on this page
Unless separately confirmed in writing, this page does not mean we are certified under a particular framework (for example SOC 2 or ISO 27001), that we are HIPAA-covered, or that a named third-party audit has been completed. Ask us for current documentation if you need it for vendor review.
6. Reporting a security concern
If you believe you found a security issue related to TECNOMEDIA or www.tecnomedia.net, email info@tecnomedia.net with the subject line “Security Report.” Please include enough detail for us to investigate and avoid publicly disclosing sensitive exploit details until we can respond.
7. Contact
TECNOMEDIA NETWORKS30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: info@tecnomedia.net
Phone: (408) 413-1585